Remote Diagnosis
Heidelberg is offering its customers multi-stage Remote Service
based on a secure, globally standardized Internet platform. Remote
Service enables the customer to connect his system to Heidelberg
experts in order to correct faults, solve problems or access online
help and guidance for the user directly on screen. Just one mouse
click is all that's required to enable our experts to access your
production system and you can end the session at any point in the
same way.
After analyzing the fault and the likely causes, they will
either immediately explain how you can sort it out yourself, or
alert the responsible Heidelberg service engineers. They will also
brief them about the job and order all required Original Heidelberg
Service Parts.
What does this mean for you? First, Remote Diagnosis
translates into major time savings. Even better: you save a lot of
money by avoiding costly downtimes and lengthy service calls -
and by boosting your productivity.
